1. Consultations
All new extension clients are required to complete an inquiry form and have a consultation before scheduling their extension installation appointment. During the consultation, we will assess your hair, discuss your goals, color match, and determine the best extension method for you. Consultations typically take about 30 minutes. There is a $50 consultation fee that is credited toward your extension service when you move forward with booking.
2. Booking and Deposits
A non-refundable deposit is required to secure your appointment. The deposit amount will be communicated at the time of booking and is applied toward your service total. Your appointment is not confirmed until the deposit is received. Deposits may be paid via credit card, debit card, or approved digital payment methods.
3. Need to Reschedule
We understand that life happens. If you need to reschedule your appointment, please provide at least 48 hours notice. Rescheduling with at least 48 hours notice allows your deposit to be transferred to a new appointment one time. Rescheduling with less than 48 hours notice is treated as a late cancellation (see below).
4. Late Cancellations
Cancellations made within 48 hours of your scheduled appointment are considered late cancellations. A 50% service fee will be charged for late cancellations to compensate for the time reserved on your behalf. We appreciate your understanding - last-minute cancellations are difficult to fill and impact our small studio significantly.
5. No-Show Policy
If you miss your appointment without notice, you will be charged the full service amount. A new deposit will also be required before rebooking. Repeated no-shows may result in being unable to book future appointments with Tulsa Hair Extension Pro.
6. Running Late
Please plan to arrive on time for your scheduled appointment. If you are running late, contact us as soon as possible. Arriving more than 15 minutes late may result in your appointment being rescheduled, and a $50 late fee will apply. This policy exists to protect the experience of all clients and maintain our schedule.
7. Arriving Early
If you arrive early for your appointment, please wait in your car until your scheduled appointment time. We are a solo specialist studio and may be finishing up with another client. We will reach out when we are ready for you. We appreciate your patience.
8. Children in the Salon
To maintain a calm, focused salon environment and ensure the safety of all clients, children are not permitted in the salon during appointments. Our studio is a small, intimate space with professional tools and chemicals. Please arrange childcare before your appointment. We appreciate your understanding and cooperation.
9. Phone Usage
We ask that you silence your phone during your service. We want to give you our full attention and ensure the best possible results. Extended phone calls during your appointment may impact the quality and timing of your service.
10. Hair Preparation
Please arrive with clean, dry hair that has been washed within 24 hours of your appointment. Avoid applying any dry shampoo, oils, or heavy styling products to your hair before your appointment. Hair that is not properly prepped may require additional time and could affect the quality of installation. An additional prep fee may apply if hair preparation is needed at your appointment.
11. Satisfaction Policy
Your satisfaction is our priority. If you have any concerns about your service, please contact us within 48 hours of your appointment so we can address them promptly. We do not offer refunds on services rendered, but we are committed to making it right. Adjustments due to client error or failure to follow aftercare instructions are not covered under this policy.
12. Refunds and Exchanges
We do not offer refunds on services rendered. If you have a concern about your service, please contact us within 48 hours of your appointment so we can address it promptly. We are committed to your satisfaction and will work with you to make it right.
Unopened retail products may be returned within 7 days of purchase for store credit or exchange. Opened or used products are not eligible for return. All hair extensions and custom orders are final sale.
13. Maintenance Appointments
Regular maintenance is required to keep your extensions healthy and your natural hair protected. Weft extensions should be adjusted every 4-8 weeks. Keratin bond extensions should be maintained every 3-5 months. Failure to come in for regular maintenance can result in tangling, matting, and potential damage to your natural hair. We are not responsible for damage resulting from missed or delayed maintenance appointments.
14. Gratuity
Gratuity is not included in the service price and is always appreciated but never expected. If you'd like to leave a tip, cash is preferred, though digital options are also accepted. Your kind words, referrals, and reviews are equally meaningful to us.
15. Pricing
Pricing is subject to change without notice. The final price of your service will be determined at your consultation based on the method, amount of hair, and time required. We strive to provide transparent pricing and will always communicate your investment before beginning any service. Financing options are available through Cherry - ask for details during your consultation.
16. Relevant Information Policy
Please disclose any relevant information about your hair prior to your appointment. This includes but is not limited to: recent chemical services (color, relaxers, perms), medications that may affect hair growth or texture, scalp conditions, previous extension damage, or any allergies. Withholding relevant information can affect the outcome of your service. Tulsa Hair Extension Pro is not responsible for results affected by information that was not disclosed.
17. Photography and Videography Policy
Hope may take before and after photos or videos of your hair for educational and marketing purposes, including use on social media and our website. If you prefer not to be photographed, please let us know before your appointment and we will fully respect your wishes. By proceeding with your appointment without objection, you provide consent for photography and videography use.
18. COVID-19 and Flu Policy
If you are feeling unwell, experiencing symptoms of illness, or have been in close contact with someone who has tested positive for COVID-19 or the flu, please reschedule your appointment. We ask that you do not come in while sick out of respect for the health of our stylist and other clients. We will work with you to reschedule without penalty in these circumstances - just contact us as soon as possible.
19. Respectful Environment Policy
Tulsa Hair Extension Pro is committed to being a welcoming, inclusive, and professional space for all clients. We ask that all clients treat our stylist and any other guests with kindness and respect. Discriminatory language or behavior of any kind will not be tolerated. We reserve the right to end any service and ask a client to leave if they are creating an uncomfortable or unsafe environment.
20. Behavior Policy
We expect all clients to behave in a courteous and professional manner throughout their appointment. Aggressive, threatening, or inappropriate behavior will result in the immediate termination of service. Any deposits paid will be forfeited in the event of a service being ended due to a behavioral issue. We value a positive, respectful experience for everyone in our studio.
21. Right to Refuse Service
Tulsa Hair Extension Pro reserves the right to refuse service to anyone at our discretion, including but not limited to clients who display disrespectful or unsafe behavior, clients whose hair health is not suitable for extensions, or situations where a service cannot be safely or ethically performed. We are committed to maintaining a professional, welcoming, and safe environment for all. In such cases, any deposits may be forfeited.